FAQ

Do you have a question?

We have created this section to help you find the information you need easily and quickly. If you don’t find the answer you are looking for, don’t hesitate to contact us by sending an email to info@bonvini1909.com

 

 

Buying on bonvini1909.com

If you want to make a purchase on bonvini1909.com, you don’t need to register on the site. However, we recommend that you create your own account to access the exclusive areas and services dedicated to our customers.
How to place an order
If you want to buy a product on bonvini1909.com:
1) click on “purchase” on the product sheet;
2) add the product to your shopping cart;
3) once you have finished with the shopping session, click on "proceed to checkout"
4) select a form of payment;
5) enter the shipping details, and, on the following page, enter the payment details;
6) check that the information provided is correct and click on “Purchase”. In a few seconds you will receive a confirmation email containing all the details of your order. Once your order has been shipped, we will send you a further notification by email. Do you have any other doubts or questions? Send an email to info@bonvini1909.com or dial (+39) 025392151.

Is there a minimum amount of purchase?

No, there is no minum amount.

How can I pay?

You can pay by credit card with Visa, Mastercard, Amex and Maestro or with Paypal. For further information, you can write to info@bonvini1909.com or dial (+39) 025392151
Mondays from 15.00 to 19.30
Tuesday to Saturday from 9.30 to 19.30
Closed on Sundays

Is it safe to pay by credit card?

Our transactions are guaranteed by a safe server that uses the SSL protection system (Secure Socket Layer) of Paypal and Banco Desio: the information you provide is therefore confidential and cannot be accessed by third parties.

What is Verified by Visa and MasterCard SecureCode?

They are systems developed to increase the security of online payments. Verified by Visa and MasterCard SecureCode (3D Secure) give customers the chance to validate their payment using a security PIN code. If the credit card is registered for 3D Secure, you need to enter the code in the pop up window created by your bank or by your credit card provider. If your credit card is not registered, Fratelli Bonvini will skip this step during the payment procedure.

Do prices include VAT?

22% VAT is included in the price for all orders shipped to Italy or inside the European Union. VAT will be reimbursed upon payment for all orders outside Italy and the European Union.

Do customs duties and/or charges apply for orders placed from abroad?

Any potential customs duties, fees or management costs applicable in the country of destination will not be handled by bonvini1909.com

What are the shipping costs?

Shipping free of charge for purchases over € 60.00
For smaller purchases:
Milan and Lombardia: € 10.50
Valle d'Aosta, Piedmont, Liguria, Veneto; Trentino-Alto Adige, Friuli Venezia Giulia, Emilia Romagna, Tuscany, Marche, Abruzzo, Umbria, Lazio, Campania, Molise, Basilicata, Puglia, Calabria: € 11.00
Italian islands: € 15.50

When will I receive my order?

Purchases that need to be shipped to Italy will be delivered in 24/48 hours, except for customized items. In case of foreign destinations, it depends on the area; it usually takes from 7 to 10 working days. If you purchased a customized item, you will receive all the information by writing to info@bonvini1909.com or dialing (+39) 025392151.

In case of failed delivery due to absence of the recipient, how can I arrange a new delivery?

The courier is supposed to leave a delivery notice with the tracking code. You can dial the number you will find on the notice and provide the tracking code to arrange a new delivery.

Can I return the goods? What are the terms and conditions?

Bonvini1909.com refunds or replaces all or a part of the items as long as they are returned in perfect conditions within 15 days from the day of purchase and with the shipping documents and the original packaging. You can return your goods to Fratelli Bonvini Milano, via Tagliamento 1, 20139 Milan. Shipment costs for any refund or change must be covered by the buyer.

How long does it take to get the refund on my credit card?

Bonvini1909.com refunds within 48 hours after receiving the goods. Once the refund has been made, it may take up to 14 days for your credit card provider to credit the amount on your bank account.

Can I use a different credit card to get the refund?

Refunds can be made only on the credit card you used for the original payment.

Can I personalize the products I have purchased?

Bonvini1909.com offers a custumization service for some products, such as, for example: notepads, notebooks, diaries, letterhead paper, envelopes and cardboards, pencils and colored pencils.
Customization can be made using the technique of letterpress printing or with dry or hot printing, adding golden or silver foils. Fratelli Bonvini offers a selection of patterns, sizes and typefaces. The items are customized manually with brass or zinc typefaces. Before determining the position of the personalization and firmly fixing the product into place, we place a golden or silver foil under the press and perform a print test on a portion of cardboard to check that the output is correct. This process requires ability, experience and skill.

Can I use my own drawing?

Fratelli Bonvini always seeks to best satisfy your needs and wishes. In this case, we create a stereotype and apply the customization with letterpress printing.

What are the production times and the costs of customization?

For customized orders with hot printing, the production time is 72 hours from approval. For letterpress printing, it is 10 days at most. The cost of hot printing customization is 5.00 € per line (max 20 types) for notepads and calendars, or 2.00 € for pencils (max 20 types).
For any other kind of customizations, please send an email to info@bonvini1909.com.

Can I return a customized item?

Unfortunately, once you have customized an item it is not possible to change it or to request a refund.

Do you make customized products for companies?

Fratelli Bonvini offers projects and products with a high added value specifically made to meet the needs of companies. For example, meeting materials, communication campaigns, congresses and conferences. Send an email to info@bonvini1909.com or dial (+39) 02/5392151.

Is it possible to order customized letterhead paper?

Fratelli Bonvini specializes in letterpress printing on letter paper for both personal and business use. On bonvini1909.com you can choose among different kinds of paper and envelopes. By sending an email to info@bonvini1909.com and indicating the kind of paper and envelopes you want, as well as the information related to the customization you need, our printers will send you a proof print for your editing and/or approval. In case you want to add trademarks or drawings, we can make a stereotype in copper or zinc and engrave it for printing. We can carefully store the stereotype at our typography for any future orders. The customization will be made using typography machines dating back to the end of the 19th century, and to 1920 and 1950. Our quality control department will carefully check the quality of your customized purchase, which will then be packaged in our boxes and sent to your destination.

How long does it take to produce letterhead paper?

7 to 10 days from the approval of the proof print.

Does Fratelli Bonvini store my personal data safely?

Our customers’ privacy and security are extremely important to us and we commit to ensuring that the personal data we receive is always stored, used and transmitted according to Italian data protection laws.